Refund Policy

Our goal at OffshoreSEO.com is to deliver high-quality SEO work with accountability and clarity. Because our services involve manual labor, strategic planning, and external dependencies, we follow a straightforward refund policy that ensures fairness to both clients and our team.

General Policy

Payments made for services are considered final. However, we understand situations arise where a client may request a refund. Each request is evaluated case-by-case based on work completed, resources invested, and service stage.

When Refunds May Be Considered

Refunds may be offered only under the following circumstances:

1. Duplicate payment
   If a client is charged twice for the same service, the duplicate amount will be refunded immediately.
2. Payment made in error
   If you purchased a service unintentionally and no work has started, you may request a refund.
3. Service not initiated
   If we have not begun strategy, analysis, onboarding, or execution, you may request a cancellation with a partial refund.
4. Mutual agreement
   In certain cases where both parties agree that continuation is not beneficial, we may offer a fair partial refund.

Non-Refundable Situations

Refunds are not available in the following situations:

• Work has already started or been completed
• Deliverables have been shared
• Content, audits, or reports have been created
• Backlink outreach or placements have been executed
• Client delayed progress by not providing access or inputs
• Client changed the website, hosting, or platform mid-project
• Rankings did not improve due to factors outside our control
• Client expected guaranteed results or unrealistic outcomes

SEO is long-term and relies on many external elements. A refund cannot be based on ranking fluctuations, algorithm updates, or competition.

Work-Based Deductions

If a partial refund is considered, we calculate it based on:

• Hours worked
• Content created
• Backlinks initiated
• Strategy documents prepared
• Tools and paid resources used
• Team effort allocated

This ensures fairness to both sides.

Cancellations

Clients may cancel a service anytime by emailing support@offshoreseo.com. Cancellation does not automatically guarantee a refund; it depends on service progress.

For subscription services, cancellation stops future billing but does not refund past payments.

Chargebacks

We strongly encourage resolving concerns directly with us. Filing a chargeback without communication may lead to:

• Immediate suspension of services
• Permanent account restriction
• Legal documentation submission to the payment processor

We take chargebacks seriously because they harm our business and team.

Our Commitment

Every project receives real effort, research, content, technical work, and strategy. We document progress clearly, and we are always available to answer questions or clarify expectations. Our refund policy is built to protect the integrity of our work while being fair to clients.

If you ever feel something is off or unclear, reach out to support@offshoreseo.com. We are here to resolve issues honestly and professionally.

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